Welcome to our FloreLog Pety Store!
To ensure that your furry friends receive their desired items promptly and safely, we have carefully designed an efficient and transparent international shipping service.
Below is a detailed explanation of our Shipping & Delivery services:
1. Shipping Regions
We offer pet supplies shipping services worldwide, covering North America, Europe, Asia, Oceania, and many other regions and countries.
2. Shipping Methods
We provide multiple shipping options to cater to your specific needs and preferences:
Standard Shipping
Affordable and reliable, with estimated delivery times varying by destination (typically 10-25 business days).
Expedited Shipping
Faster delivery option with shorter estimated times (usually 7-10 business days), ideal for urgent orders.
3. Shipping Costs
Shipping costs are calculated based on the item’s weight, size, and your shipping destination. You can view the estimated shipping cost during checkout before completing your purchase.
Occasionally, we may offer promotional shipping discounts or free shipping on qualifying orders.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website.
You can use this information to track your package in real-time and stay updated on its delivery status.
5. Delivery Times
Estimated delivery times can vary depending on the shipping method selected and the destination country’s customs clearance processes.
Please note that delays may occur due to unforeseen circumstances such as weather conditions, holidays, or customs inspections.
6. Customs and Import Fees
Customers are responsible for any customs duties, taxes, or import fees associated with their orders. These fees are not included in the item price or shipping cost and are collected by the destination country’s customs authorities upon delivery.
We recommend checking your country’s customs regulations and fees before placing an order to avoid any surprises.
7. Lost or Damaged Packages
While we strive to ensure the safe delivery of all orders, occasionally packages may be lost or damaged in transit. If this happens, please contact our customer service team immediately with your order number and any relevant tracking information.
We will work with the carrier to resolve the issue and provide you with a satisfactory solution, whether it be a replacement, refund, or other form of compensation.
8. Returns and Exchanges
If you need to return or exchange an item due to a shipping error or product defect, please refer to our Returns & Exchanges policy for more information on how to proceed.
Note that return shipping costs may vary and may be the responsibility of the customer in some cases.
Need help?
If you have any questions or concerns regarding our shipping and delivery services, please do not hesitate to contact our friendly customer service team for assistance. Happy shopping!